Skip to content

Returns & Refunds

We pack every jar with care. If your order arrives damaged, incorrect or not as expected, please get in touch and we’ll put it right as quickly as we can.

Damaged, faulty or incorrect orders

Please contact us as soon as possible after delivery—ideally within 48 hours—and include:

  • Your order number
  • A short description of the issue
  • Clear photographs of the item, packaging and any damage

This helps us resolve transit damage quickly with our courier. Depending on the situation, we may arrange a replacement, refund or other appropriate solution. You will not be charged return postage for items that are faulty, damaged or sent in error.

Please do not dispose of damaged items or packaging until we have had the chance to advise you, unless it would be unsafe to keep them.

If you have changed your mind

If you bought from us online, by phone or by mail and have changed your mind, you may cancel your order within 14 days of receiving it.

To cancel, contact us with your order number and a clear statement that you wish to cancel. You then have 14 days from telling us to return the items to us.

Because our products are food items, we can only accept change-of-mind returns where the jars are unopened, unused, in their original condition and suitable for resale. This does not affect your rights if an item is faulty, damaged or not as described.

Unless we have made an error or the item is faulty or damaged, you are responsible for the cost of returning the item. We recommend using a tracked service and packaging glass jars securely, as you remain responsible for the item until it reaches us.

Refunds

Once we receive your returned item—or receive evidence that it has been sent back—we will process any refund due within 14 days.

For a valid cancellation, we will refund the price paid for the item and the cost of standard delivery. If you selected a more expensive delivery option, we will refund the cost of our standard delivery service only.

Refunds will be made to the original payment method, unless we agree otherwise.

Cancellations before dispatch

If you need to cancel or amend an order, please contact us straight away. We will always try to help, but once an order has been prepared or handed to the courier, it may no longer be possible to stop it.

How to contact us

Vist our contact us page for contact details. 

Please include your order number in all correspondence so that we can help you quickly.

Your statutory rights

Nothing in this policy affects your statutory rights. If goods are faulty, damaged, not as described or otherwise do not meet the standards required by law, you may have additional rights to a repair, replacement or refund.

Last updated: 27 July 2026

Â